Privacy and Protection Policy

Glass.com® Inc. (Glass.com) is committed to protecting the privacy of the information you share with us when you access and use our websites, applications, products, events, services and other brand offerings (Services). This policy describes how we collect, use and share the personally identifiable information (PII) you provide to us when you register, contract or contact us to receive Services.

This policy may be supplemented by additional terms, terms, conditions, disclaimers, or notices disclosed to you in connection with your registration for or receipt of Services and may be changed at any time.

Glass.com® Inc. is dedicated to protecting your right to privacy. Any information you provide to Glass.com will be handled carefully.

Browser information gathered on the website is used to improve the design of the site, especially the usefulness and quick accessibility of materials posted on the site. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that actually browse the site.

Glass.com. honors all requests of any consumer to not share his or her name with any outside organization or group. To be removed from such mailings please email info@glass.com with the subject line: Remove me from your mailing list.

We use, on some of our pages, third-party advertising companies to serve ads when you visit. These companies may use information (not including your name, address, e-mail address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, visit http://www.networkadvertising.org.

Definitions

User: Anyone who accesses Glass.com.

Subscriber: Anyone who opts to receive communication from Glass.com.

Affiliate: A company that has signed up to receive glass replacement leads from Glass.com.

Third Party: A company that Glass.com has partnered with in order to provide additional services to its users, subscribers, or Affiliates.

Information Collection

We collect PII and/or anonymous information from you in the course of your use of the Services. That includes information you provide to us when you initiate a glass replacement request or other service request, register for an event or offering, participate in a survey, contact the Glass Detective or our other informational resources, use one of our mobile applications, post comments, and/or otherwise communicate with us or interact with the Services.

When you interact with us, an event is created in our data logs. In order to offer you a more consistent and personalized experience in your interactions with us, information collected through one Glass.com Service may be combined with information obtained through other Glass.com Services.

We also may receive information about you from external sources that are not affiliated with Glass.com and add that to the information you have provided to us. For example, we may expand our communities by acquiring names and contact details from other sources that compile contact information. This information might be public information or data you provided to others with authorizations to share it with third parties.

Automatic Collection Technologies

Like most website operators, we use cookies (small data files stored on your computer by your web browser upon visiting a website) to operate our Services efficiently and as intended. Through these technologies we gather information about you, such as your browser type, operating system, IP address, mobile device identification number, and navigation history. We may also use these technologies to gather information about your interactions with our Services, such as the time and date when you viewed or used a page or item of content or functionality, and/or which advertisements you have clicked on.

When you receive newsletters or promotional emails from Glass.com, we use customized links or similar technologies to determine whether the email has been opened and which links you click, in order to provide you more focused email communications or other information.

We use information gathered through these tools, such as Google Analytics, for trend analysis and system administration, to gather broad information about our audiences and their geographic locations, and to otherwise improve the Services. By allowing us to understand how you use our Services, these tools can help us provide you with a better, more relevant online experience.

You may set your browser to block all cookies, including Glass.com cookies, while using our Services (in which case some aspects of the Services may not function properly), or you may set your browser to block third-party cookies and allow first-party cookies, which would allow us (but not third parties) to collect such information. Please refer to your browser’s documentation if you wish to block some or all cookies, web beacons, and/or similar tools.

We reserve the right to use new technologies, as they become available, to gather additional, relevant information from our users and improve our Services and your experience of them.

How We Use Your Information

We may use information about you:

To provide you with Services and information that you have requested from us or that we think may be of interest to you. In some cases, this means passing your information to a third party so that they can service your request. For example, if you request a windshield replacement through ABC Auto Glass, we may pass your information to ABC Auto Glass;
Your information may be shared with other partners for the purpose of fulfilling your request. Glass.com cannot be held liable, financially or otherwise, for the actions or inaction of these third parties and any damages resulting thereof.
Information about your vehicle may be collected and processed by third-party software in order to provide price estimates and assist with the replacement process.
To send account notices or otherwise manage your account, respond to requests, inquiries, comments or concerns;
To offer you customized content and individualized personalization of the Services to make them more relevant to your professional interests and responsibilities;
To ask for your input to help in our research about our services;
To contact you with information about, and provide invitations for, products, services, events and research opportunities – ours and other companies’ – directed at your professional interests and responsibilities;
and/or
To help our sister company, Key Media and Research (KMR) or other companies, generate reports about the glass replacement industry. The data may be given, traded or sold. Information given, traded or sold will be anonymous data without any personally identifiable information or contact information.

Consent

By using Glass.com’s Services (for example, when you request a glass replacement, communicate with us, or use interactive portions of our sites and applications), you consent to our collection, use and sharing of your PII as described in this policy. In some cases, particularly if you reside in a country or state governed by a data protection regulation, we may ask you to provide explicit consent to receive information before we are able to send it to you.

Your Choices

You may opt-out of our email marketing lists by following the directions at the bottom of our emails. Please note that Glass.com has a number of products and we allow you to opt-out selectively. To remove a specific email address from all of Glass.com’s marketing communications, you may send a request to info@glass.com.

If you believe the information we have about you needs to be updated, please contact us so we can keep your information accurate. If at any point you wish for Glass.com to delete information about you, you can simply contact us at info@glass.com.

You may receive email marketing messages from us about other companies’ offerings as part of a business partner marketing program. To opt-out of a business partner marketing email program, you may follow the instructions at the bottom of any email we send you as part of the program.

Please note that opting-out of promotional mailings will not affect delivery of other products, unless you select to suppress your email. If you suppress, that specific email will no longer receive any communication for any brands. If you wish to subscribe you will need to provide a new email for the correspondence.

To remove a specific phone/fax number from all of Glass.com’s marketing communications, you may send a request to info@glass.com.

Access to Your Information

You have the right to request access to the information we have about you. Simply contact us at info@glass.com and we will make sure to provide you with a copy of the data we’ve processed about you. In order to comply with your request, we may ask you to verify your identity. Then we will fulfill your request by sending your copy electronically, unless the request expressly specifies a different method. For any manifestly unfound, excessive or repetitive requests, we may charge you with a reasonable administrative fee.

Disclosure of Your Information

Glass.com contracts with other companies to provide certain services on our behalf, which would include customer service, shipping, fulfillment, research, analytics, postal mailings, email and fax deployment, telemarketing, and other information and business services. We only provide these companies with the relevant information required to perform their services and they are explicitly restricted from using any data received from us for their own marketing purposes.

We may also provide your information to third parties for marketing and/or analytical purposes as further described below:

Sponsors and Event Resources

From time to time our sponsors and/or affiliates wish to contact our subscribers and customers who have indicated an interest in their products, services or events. If you register for or access Services offered by these vendors, you choose to share your name and contact details directly with those vendors so that they may contact you. For example, if you register for a vendor-branded (or co-branded with us) resource, we will collect your registration information on behalf of that vendor for its own use. We may also keep a copy of that data for our own use, consistent with this privacy policy.

When you register for an in-person or digital event, we may provide your registration information to the exhibitors/sponsor(s) of such event.

Mobile Devices

Mobile marketing campaigns or communication may involve your sending or receiving an email or text message to or from your mobile device and Glass.com or a third-party campaign or communication operator. An email or other response will then be sent to, or received from, your mobile device. Opting to participate in this type of campaign or communication is your choice. When you engage in these mobile marketing campaigns or communications, Glass.com and the third-party operator may collect and use your cell phone number, the name of your wireless service provider, images that you send to Glass.com or its third-party operator using your cell phone, and other relevant information.

Correcting and Updating Your Information

If you are a registered subscriber/user, you can access your account information and make corrections or updates upon log-in. The accuracy of such information is solely your responsibility. You may also separately contact us to request access to other PII about you which is in our possession. If you request to deactivate your account or delete your PII, we will endeavor to fulfill your request but some PII may persist in back-up copies for a certain period of time and may be retained as necessary for legitimate business purposes or to comply with our legal obligations.

Information Security

We use a variety of technical, physical, and administrative security measures to secure the confidentiality of your PII and to protect it from loss, misuse, alteration, and destruction. However, due to the design of the Internet and other factors outside our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or by government agencies. You remain responsible for protecting your user name and passwords and for the security of information in transit to us over the Internet.

Other Important Information

Glass.com reserves the right to access and disclose PII to comply with applicable laws, government requests, court orders and other legal requirements, or to investigate alleged or suspected fraud or violations of the terms and conditions governing our Services.

Changes to This Privacy Policy

As new products and services are offered or as existing products and services are improved, or as laws are updated, changed or implemented, we may need to update this policy. When we do so we will post the changes here. For material changes we may also email our registered users with the new details. We encourage you to review this policy from time to time to stay informed about how we are protecting the PII you provide. Your continued use of our Services covered by this policy constitutes your consent to the practices in place at the time of your use.

How to Contact Us

If you have any questions, comments, or requests regarding this policy or our processing of your information, please contact info@glass.com or write/call us at:

Glass.com Inc.
Customer Service
P.O. Box 569
Garrisonville, VA 22463
P: 888-854-5277
F: 540/720-5687