Frequently Asked Questions

Why is it important to fix my glass?

Glass is an integral part of the safety system of your car. Damaged glass can impede your ability to see and avoid accidents. Damaged glass can break further while your car is in operation and put the driver and any passengers at further risk. Most importantly, the glass is part of your car’s safety and occupant retention system. Few people know that damaged glass can affect such things as the ability of airbags to deploy properly.

Learn more about the importance of fixing auto glass from our info.glass.com blog.

Can I use insurance for my glass replacement?

You'll need to check your insurance policy to see if auto glass replacement is covered. If your policy does cover glass replacemet, your policy may still require you to pay a deductible. However, this is not always the case. Some states are considered "Zero Deductible States" in which a deductible payment is not required for certain auto glass replacements. Please consult with your insurance company for specifics regarding your policy in the state which you live. The majority of our affiliates will gladly work with your insurance company to process a claim.

Learn more about auto glass insurance claims from our info.glass.com blog.

Will Glass.com contact me about my request?

Once your service request is submitted, Glass.com will send you a confirmation email letting you know that we have received it, and a summary with the details of your request. If you booked with one of our local providers, the email will contain the name of this affiliate, and their direct phone number. From here, your request will be handled by them and they will be your main point of contact for any questions regarding the service request.

In some cases, service may be provided through one of our partners. Our partners may require you to confirm your phone number via a text message confirmation code. This helps them ensure that they will be able to contact you quickly regarding your request.

Learn more about the Glass.com auto glass replacement request process from our info.glass.com blog.

Where is the work done?

Many quality glass companies do the work in their shops, many others will come to you with a mobile unit, most do both. You can note your preference when you order your work. Please note that mobile work cannot be done in certain weather conditions such as precipitation or extreme humidity. Your auto glass professional will know if and when conditions preclude mobile work.

Learn more about where auto glass replacement work is done from our info.glass.com blog.

What is the difference between repairing and replacing my glass?

REPLACING your glass involves removing the current glass part and installing a new one. REPAIRING the glass uses a process to fill the break with resin that then cures. Which you do depends on the type and location of the damage as well as your preference. It is a decision that should be made in consultation with your auto glass professional. See item #7 in the Repair of Laminated Auto Glass Safety Standard for conditions that should not be repaired under any circumstance. Replacement involves the removal of the windshield and installation of a brand new one. Quality auto glass technicians follow the Auto Glass Replacement Safety Standard developed by the Auto Glass Safety Council.

Learn more about the differences between repairing and replacing your glass from our info.glass.com blog.

How long will the process take?

Replacement times vary by type of car, materials used and by the temperature and humidity conditions. Your auto glass professional should be able to give you an idea of how long the process will take including how long the car must remain stationary after the installation. Your car should not be driven until the adhesive used cures and the car is safe to drive. This is known as Safe Drive Away time (SDAT). Your technician will know what the SDAT is for your installation even before he begins the job and will be able to tell you.

Learn more about how long the auto glass replacement process takes from our info.glass.com blog.