From the time I spoke to the tech , until he got to the house was dead on what he told me. In all honesty i waited a couple of minutes doing doing something and by the time I got downstairs and out the door he had the windshield out already. Super tech rep. No one but EZ will ever touch any of my families cracked glass.
Technician was excellent and extremely courteous.
They were so easy to work with. Very transparent on pricing and communication was great.
The person who replaced my windshield was super nice. He called when he said he would, did the work quickly and no surprise charges. Perfect.
Turn around time was only 1 day. Very professional and skilled. Install took under 1 hour. Very happy customer !!!
Drivers were fast pleasant and helpful
No showed twice. Showed up on third try, still late.
At time of (not before) first scheduled appointment, they called to reschedule to the afternoon. Highly annoying because it messed up my plans for day, but I agreed in order to the get the windshield replaced and move on with my life. I called 1 hour prior to the new afternoon time to confirm we were still good to go. They confirmed still good to go on the phone. They never arrived. I called multiple times and they answered.
Whatever. Moving on.
Two days later they call to say they can be there in a few minutes. Wow, that's pretty bold. I told them I was not interested in their business after two no shows. Dispatcher proceeded to tell me it was a super rare windshield and that I would not be able to find anywhere else (untrue). I assume they already had the windshield from their supplier now and just needed to get rid of it. I negotiated a (barely) reduced price and said fine, I'm home this afternoon. They arrived, and were still 30 minutes late after the time they promised to arrive.
All phone conversations were friendly and professional. The two installers were professional.
Glass installation itself seemed fine, but obviously TBD until after a few rainstorms
But how can I recommend a service this unreliable and with such terrible communication?
Great 👍 they did it very well.
Schedule 3 times Did not show up to replace the windshield
Good communication. Competitive pricing. Prompt technicians.
Service was very good. Right on time. Glass price was very competitive.
They were an hour late from when I was told they would be there in 15 minutes. Never a receipt from company by email.
Technicians did a great job with the installation though.
Never heard from them and you won’t let me contact anyone else
Superb experience. Fernando was an expert---and a gentleman. He even (very carefully) put my Inspection Sticker back on the new windshield and gave me two Velcro stickers for my EZ Pass tag.
Do not bother with anyone else. Just use this company.
Prof. Langdana, Rutgers Business School
Showed up late didn't have the correct glass once you get the correct glass and then tried to charge me double what's quoted. I did inform them multiple times before their initial showing up that it was a split windshield.
No one got back to me
Prompt, good communication, did a great job. Friendly people.,no problems.
Easy, fast affordable and a great job!
I'm very satisfied with their response time and the technician was friendly. My only complaint is that this cost more than the estimate.
The tint on my back window glass melted so bad that it could not be removed without removing the defrost lines and scratching the glass. I requested a quote from EZ Glass to replace the glass. I received a call back within a half an hour and they were able to come out and replace the glass that same day.
Very nice guys on phone and in person if I need glass again definitely come back
Great service!!! Prompt, competitive price, very professional staff.
The replacement was very fast, on time, very happy with the result. The technician explained to me what to do and not to do. EXCELLENT.
I was supposed to receive a call within 4 hours about my quote. 4 days later, no one has reached out to me.
Worst experience ever had. Never called. Went somewhere else.
They confirmed my appointment for last Friday and then canceled then they wanted to come on Saturday and I said 10 oclock was good and never heard from them so I reached out at 11 and they didn’t respond and then they finally responded in the after But they knew I wasn’t available then Horrible communication I would never recommend your company
Fast & reliable service! Recommended.
Very reasonable friendly and reliable I recommend EZ Glass for your next project or windshield reapir..
The guys got here. Got the job done. Very professional. Thank you so much.
I HAD MY REAR GLASS REPLACED ON MY VEHICLE. EVER SINCE THE VISION THEU THIS WINDOW HAS BEEN BLURRY. I CONTACTED THE COMPANY AND THE REP STATED I WOULD GET A CALL BACK TO FOLLOW UP ON THIS ISSUE. NEVER GOT A CALL BACK. AFTER THE INSTALL MY LIFT GAIT IS NOT CURRENTLY WORKING. I CALLED MY INSURANCE COMPANY TO LET THEM KNOW OF THE SITUATION. MY INSURANCE COMPANY CONTACTED THE EZ GALSS COMPANY ON 3 WAY AND REP STATED HE WOULD GIVE A CALL BACK ON 8-21-24 AND HAVE NOT HEARD ANYTHING BACK SINCE
Pretty seamless and EZ Glass was very responsive.
Very good company
I had a easy time sitting up an appt. I was given an appt that worked for me and they came to my home. The installers were on time , friendly efficient and left no mess. The price was less than any other place I called. I would absolutely use them again. I highly recommend this company!
On the scheduled date of installation, he text me said he had a flat tire couldn’t make it that day wanted to come the next day I canceled the appointment went with another company
I didn't like that the price that I was quoted wasn't the price that I had to pay. I was quoted $300.00, but I was charged $340.00, and was told that cash was the preferred payment method, and I wasn't given a receipt for the work that was done. Not good work practices. Now if my windshield leaks I have no proof that your company did the work.
Punctual, friendly, and hard-working crew
Nice pleasant guy. Did a fantastic job
Guy showed up early and did an excellent job
I have left a message for ez glass and have not yet gotten a response concerning a problem with the inside windshield paneling which was not put back in properly
Made an appointment with a window hour of 2-5 never show up or called. I’ve been calling him if he’s still coming but no answer. Will never use this website again.
Very professional.Frankie did a good job.
Great service, arrived on time. Replaced glass in less than an hour!
Technicians did there best. I was charged for calibration which was never done.
They never contacted me.
Gave me a 10-1 time frame, didn't hear from them till after 2pm. Said they found a scratch on my replacement glass so we rescheduled for the following day. Next day, same 10-1 time frame, I had to call them well after 1pm after not hearing from them. Horrible communication and customer service. Cancelled my order and will not be recommending to anybody. It takes 10 minutes for a phone call or text, unacceptable....
I had very good experience with this organization. The tech called me ahead of time to tell me he’d be on his way and was to my home in the time to me. He worked diligently and was very professional and polite. I would recommend your company over Safelite to anyone Thank you.
Fast, economical, reliable service. They came on time and finished the quality work in under an hour. I like the lifetime warrantee on the replaced glass.
From the initial phone call which was a disconnect the lady called right back. She hooked me up with ez glass. Spoke with Ron and scheduled appointment. He called back to verify info. The tech, I forget his name, shame on me. Called the morning of said he would be there at 945. Showed up at 937. Went about his work in a professional manner. Covered hood to prevent any damage. Before I knew it he was done. Truly a great experience from start to finish.
You never got back to me with any kind of estimate at all
Very quick scheduling and great professional installation at your door step. cheaper than other providers.
Quick and easy! Thank you
Fabulous!
Called with 5 minutes left in scheduled 3 hour window and said he’s was 45 minutes away. Couldn’t wait any longer. I had to cancel the service.
very pleased with service
Never got a call back
Thank you excellent work
installer was very polite, worked fast, did a very clean installation!
Great job great service very professional
Fast, communicative, windshield looks good.
He was professional.
Professional and excellent
